Patient Information
Doctors at Conrad Road Family Practice have been providing healthcare to the community for over 12 years. We are committed to facilitating the provision of high quality health care to the patients under their care.
Click the headings below for more information.
After Hours
For non-urgent after hours medical assistance, we recommend:
National Home Doctor Service: Phone 137 425 (13SICK) - Available from 6pm weekdays, 12 noon Saturdays,
all day Sunday and public holidays.
For a life-threatening issue: don't delay - please call 000 for ambulance assistance.
For urgent medical attention: please attend your nearest hospital emergency department.
Billing
We are a Mixed Billing practice.
Most patients are required to pay a Private Fee and subsequently a claim is lodged for a Medicare rebate (if applicable). The amount remaining after a Medicare rebate is the ‘out-of-pocket’ expense. Please refer to the ‘Our Fees & Billing’ information page for more details.
We bulk-bill standard consultations for children 15 years old and under, as well as Pensioner Concession/Health Care/ Commonwealth Seniors Health/DVA card holders.
Workers compensation or CTP claim services may be charged to the patient in the event we cannot recover our fees from the insurer.
Our Services
We provide the following services:
Child health (growth, development and immunisation)
Women’s health issues (cervical screening, breast checks)
Men’s health
Mental health
General medical consultations
Medical assessments (pre-employment, driving)
Workers compensation medical
Minor surgery
Skin cancer checks
Liquid nitrogen freezing therapy
ECG
Lifestyle medicine
Appointments
For all health-related enquiries, we kindly request that you book an appointment to see your GP by calling the practice on 02 8883 1180 or book online. We will always try our best to accommodate your preferred time and GP. Please let our receptionist know if/why your matter is urgent. Please note on-line bookings are available for Dr Abhishek, Dr Dovini and Dr Lakmini.
Please note the patient (including children) must be present for their appointment.
Standard consultations (1 or 2 simple issues) are booked for 15 minutes. Some consultations require a longer appointment. Please book a long consultation for:
Mental health issues.
If you have multiple issues to discuss.
New patient.
Multiple family members - please book separate appointments for each patient.
Childhood vaccinations at 6 weeks, 4 months, 6 months, 12 months, 18 months, 4 years old.
Newborn check.
Postnatal check.
Cervical screening test/pap smear.
Chronic disease management plan.
Procedures/minor surgery. Please note a separate consult is required prior to any procedure.
Initial consultation/case conference for workers compensation/CTP claims.
Telehealth
We offer telehealth appointments in line with Medicare requirements. To be eligible for a Medicare rebate for a telehealth consultation, you must have attended the practice in person for a consultation within the last 12 months.
If you have cold/flu symptoms (e.g. fever, sore throat, cough, runny nose), please do a RAT test for Covid-19. If you need a physical examination, we can see you in person if you have a negative RAT test for Covid-19 on the day. Otherwise, please book a telehealth appointment.
If you had Covid-19 or were a close contact in the last 7 days, please book a telehealth appointment. If your appointment is in person, please call reception when you arrive and remain in your car. The GP will then call you to discuss your symptoms prior to seeing you.
Appointment Cancellation
Appointments must be cancelled or rescheduled at least 2 hours in advance in order to avoid a Non-attendance fee of $20. To cancel or reschedule an appointment, please call reception on 02 8883 1180.
Please note that repeated short notice cancellations or missed appointments may result in restriction being placed on your patient record, and you will not be able to make further appointments.
E-mails
We kindly request that patients do not e-mail us for health related enquiries, or send any personal or health related information by e-mail. Privacy and confidentiality cannot be assured by e-mail.
We will not respond to health enquiries by e-mail. If your request is not a clinical enquiry we will respond as soon as we can. Our practice will only provide limited communication via e-mail and e-mails may not be attended to on a daily basis.
If you have a health enquiry, please contact the practice to book an appointment.
Recalls
A recall is an indication that your GP requires your attendance in a follow-up appointment. Your GP will determine if you require a follow up by reviewing results and any other relevant information.
We generally do not call you about your test results if your GP has not recalled you. If you wish to find out if your pathology or radiology results are in or if further action is required, please contact our receptionists. If you wish to discuss your results, you will be required to make an appointment to see your GP.
Reminders
We are committed to preventative health care and from time to time we may contact you to remind you to book an appointment for preventative health services appropriate to your care such as repeat tests or general follow up. If you do not wish to be part of our reminder system, please let us know.
Privacy
We are committed to protecting the privacy of patient information and to handling your personal information in a responsible manner in accordance with privacy legislation including the National Privacy Principles. You can find details of the collection, use, disclosure and access to patient information in our Privacy Policy available at reception.
Your Feedback
We see your feedback, both positive and negative as an opportunity to maximise our strengths and address our weaknesses. We take your feedback seriously as it will help us improve our services and cater to patient needs.
You may provide feedback or raise a complaint to staff verbally, in writing, or via our feedback box available at reception. We will respond to any complaints within a reasonable time.
If you are not satisfied with our response or if you wish to go through external dispute resolution, please contact the Health Care Complaints Commission (website: www.hccc.nsw.gov.au or phone 1800 043 159).